Frequently Asked Questions

1. What types of clothing do you offer?

We offer a wide range of ready-to-wear outfits, including ankara dresses, tops, bottoms, and sets, all made from authentic African fabrics. Our designs are perfect for everyday wear, special occasions, and everything in between.

2. Do you ship internationally?

Yes! We ship worldwide, with a focus on customers in the US, UK, Canada, Australia, and across the diaspora. We offer fast, reliable shipping to ensure you get your favorite pieces no matter where you are.

3. How can I determine my size?

We provide a detailed size guide on each product page to help you find the perfect fit. If you’re unsure, feel free to reach out to our customer service team, and we’ll be happy to assist with sizing recommendations.

4. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment gateways. Your personal information is always safe and encrypted with us.

5. How long does it take to process my order?

We typically process and ship orders within 5-7 business days. Delivery times vary depending on your location. You will receive an email with tracking information once your order is on its way.

6. What is your return policy?

We want you to love your purchase! If you’re not completely satisfied, you can return your item(s) within 14 days of receipt for a refund or exchange, as long as the items are in their original condition with tags attached.

7. Can I track my order?

Yes, you will receive a tracking number via email as soon as your order is shipped. You can use this number to track your package directly on the courier’s website.

8. How can I contact customer service?

You can reach our customer service team by email at hello@iconolabrand.com or via phone at +234(0)8030991523. We’re available Monday through Friday from 9 AM to 5 PM.

9. Do you offer custom sizing or tailoring?

Yes! we do offer custom sizing. However, our sizes are designed to cater to a wide range of body types.

10. How do I care for my garments?

To maintain the longevity and vibrancy of your clothing, we recommend hand washing or using a delicate cycle in cold water. Hang to dry and avoid bleach or harsh detergents.

11. Do you offer discounts or promotions?

Yes, we occasionally offer special discounts and promotions. Sign up for our newsletter to be the first to know about exclusive deals and offers.

12. How often do you release new collections?

We release new collections seasonally, with special limited-edition drops throughout the year. Be sure to check our website and social media regularly to stay updated on new arrivals.